Client: Government of Canada - Managed by ASTTBC & CTIN
Funded by: Government of Canada
Location: Canada all provinces
Duration: October 2019 – August 2023
Project Overview
The Government of Canada initiated a multi-year project to improve the application experiences for domestic and international technologists and technicians. This initiative, supported by ASTTBC and CTIN, focused on enhancing online application processing software, establishing efficient policies for pre-arrival processing, and developing a comprehensive national and international gateway for application management.
Challenge
The project presented several challenges:
- Upgrading and enhancing the existing online application system.
- Developing a streamlined process for the pre-arrival application.
- Creating a unified platform for national and international applicants.
- Implementing the project across multiple Canadian provinces with ongoing change management.
- Conducting a SWOT analysis for strategic future planning.
Solution and Execution by Instant Project Support
1. Enhanced Online Application Processing Software
- Instant Project Support played a pivotal role in upgrading the software, focusing on user experience and efficiency. The enhancements led to a significant reduction in processing time and improved user satisfaction.
2. Policy Establishment for Pre-Arrival Processing
- We developed robust policies that streamlined pre-arrival processing, ensuring a smooth and efficient experience for applicants before they arrived in Canada.
3. Development of www.EngineeringTechnologyCanada.ca
- A critical component was establishing a gateway for application management. Instant Project Support managed the selection and oversight of a web development company to create this platform, resulting in a centralized, user-friendly portal for both national and international applicants.
4. Pan-Canadian Provincial Initiative and Change Management
- The project spanned across various provinces, requiring adept coordination and change management. Our approach included regular stakeholder engagement and iterative feedback loops to ensure alignment with provincial standards and user needs.
5. Strategic Design through SWOT Analysis
- Conducting a SWOT analysis, we identified key areas for development and strategic growth. This analysis was instrumental in shaping the future state of application management for technologists and technicians.
6. Selection and Management of Web Development Company
- Our role extended to selecting and managing the web development company responsible for building the online application management tool. This ensured that the final product was aligned with project goals and user expectations.
Results
The project was a resounding success, marked by:
- A robust, efficient online application system.
- Streamlined policies for pre-arrival processing.
- A successful launch of www.EngineeringTechnologyCanada.ca, serving as a comprehensive platform for application management.
- Effective management of pan-Canadian initiatives and change processes.
- A strategic future roadmap established through thorough SWOT analysis.
Conclusion
This case study highlights the value of Instant Project Support in managing complex, multi-faceted projects. Our role as a Senior Project Manager for this government-funded initiative showcases our ability to navigate and deliver on large-scale, impactful projects, bringing about significant improvements in application processes for technologists and technicians in Canada.